1. Overview

At Soft Safe, we are committed to supplying quality products and providing reliable customer service.

This Warranty Policy operates in accordance with the Australian Consumer Law (ACL).

2. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

Customers may be entitled to:

• A replacement or refund for a major failure
• Repair or replacement for goods that fail to meet acceptable quality standards
• Compensation for reasonably foreseeable loss or damage where required by law

Nothing in this Warranty Policy excludes, restricts, or modifies any rights available under Australian Consumer Law.

3. Limited Product Warranty

Soft Safe warrants that products supplied are free from material defects in workmanship and manufacturing under normal intended use.

4. What Is Not Covered

This warranty does not cover:

• Normal wear and tear
• Cosmetic damage
• Improper use or misuse
• Incorrect fitting or installation
• Unauthorized modification or repairs
• Damage caused by accidents, negligence, or improper storage
• Failure to follow product instructions

5. Safety & PPE Products

Customers are responsible for ensuring safety products and personal protective equipment (PPE) are:

• Suitable for their intended purpose
• Properly maintained
• Used according to applicable safety guidelines and workplace requirements

6. Warranty Claim Process

To submit a warranty claim, please contact us with:

• Full name
• Order number or proof of purchase
• Description of the issue
• Clear photos or videos where applicable

Warranty & Returns Email:
return@softsafe.com.au

General Inquiries:
sales@softsafe.com.au

Website:

Home

7. Warranty Resolution

Where a valid warranty claim is approved, Soft Safe may:

• Repair the product
• Replace the product
• Provide a refund
• Provide store credit where agreed

8. Limitation of Liability

To the maximum extent permitted by law, Soft Safe is not liable for indirect or consequential losses resulting from misuse or improper application of products.