1. Overview

Soft Safe aims to process and dispatch orders as quickly and efficiently as possible.

This Shipping Policy outlines important information regarding order processing, shipping timeframes, delivery responsibilities, and international shipments.

2. Order Processing

Orders are generally processed within 1–3 business days after payment confirmation.

Processing times may vary during peak seasons, promotional periods, public holidays, or stock availability delays.

3. Shipping Methods

Soft Safe uses trusted third-party courier and freight providers for domestic and international deliveries.

Shipping costs are calculated during checkout.

4. Delivery Timeframes

Estimated delivery timeframes are provided as a guide only and are not guaranteed.

Soft Safe is not responsible for delays caused by:

• Courier providers
• Customs clearance
• Weather conditions
• Incorrect shipping information
• Events outside our reasonable control

5. Shipping Address

Customers are responsible for ensuring shipping information is accurate and complete at the time of ordering.

6. International Shipping

International customers may be responsible for:

• Customs duties
• Import taxes
• VAT
• Brokerage or clearance fees
• Other local government charges

7. Tracking Information

Tracking information will be provided where available once the order has been dispatched.

8. Lost, Damaged, or Delayed Shipments

If your shipment is lost, damaged, or significantly delayed, please contact us as soon as possible.

Claims for damaged deliveries should include:

• Order number
• Description of damage
• Supporting photos

9. Risk & Title

Risk in products passes to the customer upon delivery to the nominated shipping address.

Ownership of goods remains with Soft Safe until full payment has been received.