1. Overview

Soft Safe welcomes wholesale, bulk, and business-to-business (B2B) inquiries from retailers, distributors, commercial buyers, and industry partners.

2. Wholesale Eligibility

Wholesale pricing and services may be available to:

• Registered businesses
• Retail stores
• Distributors
• Commercial buyers
• Government or institutional purchasers
• Approved resellers

3. Minimum Order Requirements

Minimum order quantities (MOQs) or minimum order values may apply depending on product type, availability, and customization requirements.

4. Pricing

Wholesale pricing is confidential and provided only to approved wholesale customers.

Prices are subject to change without notice.

All prices are displayed in Australian Dollars (AUD) unless otherwise stated.

5. Payment Terms

Wholesale orders generally require payment prior to dispatch unless otherwise agreed in writing.

Accepted payment methods may include:

• Bank transfer
• Credit card
• PayPal
• Other approved payment methods

6. Custom & Bulk Orders

Custom branding, embroidery, printing, packaging, or special production requests may require:

• Additional production time
• Artwork approval
• Deposits or prepayment
• Separate quotation approval

Customers are responsible for ensuring submitted artwork and logos are legally authorized for use.

7. Shipping & Delivery

Shipping costs and delivery timeframes vary depending on order size, destination, freight method, and stock availability.

Customers are responsible for customs duties, taxes, and import fees for international orders unless otherwise agreed.

8. Returns & Claims

Wholesale orders may not be eligible for change-of-mind returns unless approved in writing.

Customers should inspect products upon delivery and report shortages, damage, or defects promptly.

9. Intellectual Property

All Soft Safe branding, logos, product images, and marketing materials remain the intellectual property of SOFT SAFE PTY LTD.

10. Limitation of Liability

To the maximum extent permitted by law, Soft Safe shall not be liable for indirect or consequential losses arising from product misuse, delays, or third-party freight issues.

Nothing in this Policy excludes rights available under Australian Consumer Law.